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Reviewshake Inbox is live

This week, we have released one of our most important feature so far: the Inbox. It lets you engage in 2-way SMS conversations with your customers, helping you catch any issues as early as possible to boost your reputation and retention. In addition to this, you will see all the customer communications in a single place: review invites, SMS and private feedback. Read our post to understand how Reviewshake Inbox works step-by-step.

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Video reviews are here

As the name implies, this feature allows you to request video reviews for your business using Reviewshake. The best part is that it’s all integrated within our system: you just click a checkbox to enable video reviews, and they will show up in your landing page, widgets, social sharing, as well as all the dashboard stats. You don’t need to worry about storage, formats or anything else – it will just work. Users can record their video on any device – phone, tablet or computer.

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How online reviews can boost employer branding

When we talk about a brand’s online reputation, we ordinarily focus on how the reputation affects sales. We want consumers to think highly of our products and services so we can grow the business. There’s another way a positive online reputation can help you achieve success – by attracting the best, most qualified employees.

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Six proven ways to generate positive reviews for your business

It’s easy to understand why you like to receive great write-ups at online review sites. It’s harder to understand why customers take the time to write them. Obviously, the first requirement is that they are satisfied with your service. If customers don’t like your product or service, they don’t write reviews.

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How to choose white label software

White-label software lets you offer applications to your clients without the trouble and expense of developing the software yourself. The software is created by another company and you resell it under your name as your own product. Whether you purchase a yearly or monthly license for the software you resell, the principle is the same.

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7 ways to include online reviews in your marketing strategy

Word of mouth is an essential part of the savvy marketer’s toolbox – and for good reason. You can sing your product’s praises all you like, but buyers are more inclined to believe praise written by your customers. That’s why online reviews are so important. Yes, they provide a valuable snapshot of how customers are feeling about your company. But online reviews can also serve as the cornerstone of your reputation management strategy.

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Sweet 16: Best brand monitoring tools

What are people saying about your brand? That’s the first and most important question in any proactive reputation management strategy. You can’t take a step forward if you don’t know where you are. That’s what brand monitoring is all about. These tools are like a finger on the market’s pulse, delivering essential information about how the online world views your business. The time-tested tools we’ve listed here all perform well. Each provides a different view of your brand’s reputation.

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Responding to online reviews: The good, the bad, the funny

Reviews are an essential point of contact between your company and your clients – and a highly trusted source of purchasing guidance for prospective customers. For optimal growth, you need an online reputation strategy that guides you as you respond, manage, and generate reviews that appear online. Don’t ignore happy customers. When buyers take the time to praise your business, finding time to thank them is the least you can do.

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How to conduct an online reputation audit

Your company’s reputation is a complex mix of relationships and activities conducted by multiple departments and people in different job roles. From the quality of your product or service to PR, marketing, and everything in between, dozens of obvious and hidden touchpoints influence the way customers perceive your brand. This article can’t cover every touchpoint and its importance, but we can focus here and now on the online aspect of your reputation.

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Online reputation management: A strategic approach

Online reputation management is defined as a set of multidisciplinary activities that a company performs to establish, maintain, and repair its reputation on the internet. In the hustle and bustle of everyday business, there’s no time to think about the definition. You focus on essential tasks, fix problems, react to situations, and do whatever you can to present your company in the best possible way.

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Feature spotlight: Review generation landing pages

Online reputation management is defined as a set of multidisciplinary activities that a company performs to establish, maintain, and repair its reputation on the internet. In the hustle and bustle of everyday business, there’s no time to think about the definition. You focus on essential tasks, fix problems, react to situations, and do whatever you can to present your company in the best possible way.

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Feature spotlight: Agency white label

Using Reviewshake to generate, manage, market and analyze reviews for your clients is a great way to generate value to clients and income for your agency. While some agencies offer our platform as a white glove solution where the end-client never interacts with our platform, others go the self-service route

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Feature spotlight: Campaigns

We’ll all agree that generating reviews is an essential part of business these days – consumers use the number of reviews for a given business as a success and quality metric, and reviews that are older than 3 months are generally seen as outdated. Given this reality, it’s essential for

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Feature spotlight: Side-by-side reporting

The reality in business is that you are what you measure – and if you can’t measure it, you can’t improve it. As a simple example, if you don’t measure the visits to your website, how are you going to manage or even grow it? The same rings true for

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Introducing the Review Index API

When we opened up our Review Scraper API to the world in late 2018, we didn’t quite expect the response that we received. What started as a “scratch your own itch” project that generated the data that we needed for our own platform, turned into a commercial success with hundreds

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How Reviewshake compares to Grade.us

Reviewshake offers many Grade.us features with more flexibility and power, for a more competitive price. These are some of our unique benefits: Review invitation campaigns with unlimited reminders and hourly delays Drag/drop email template setup Syncing reviews every 12 hours (as opposed to every 24) Side-by-side reporting comparison of locations

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How to move from Grade.us to Reviewshake

Migrating your account to Reviewshake from Grade.us is a simple process, and we’re here to help every step of the way. Below is a checklist of the steps to be taken, as well as a division of tasks with a timeline. 1. Sign up for a Reviewshake account (you) Start

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How a global hedge fund stays ahead of COVID-19 with online reviews

As the Coronavirus disease spreads across the world, investors are increasingly attempting to quantify the global impact of the health pandemic. Bridgewater estimates a staggering $4 trillion decline in US corporate revenue, which without significant intervention will cause over a 6% decline in GDP this year. The key questions that

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Launching organizations

We are excited to announce the launch of our new Organizations feature, which in a nutshell makes it possible to run multiple accounts in one. Why would you do that you ask? There are a number of situations where this is useful: Our agencies currently resell our white label software

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Why is review management so expensive?

This was one of the biggest questions in my mind when I first started exploring the online review world. I saw companies like Reputation.com, Podium and Birdeye charging six-figure contracts with 12-month contracts, and so I started digging. The co-founder of Birdeye for example mentioned that their customers pay an

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Choice overload as a digital nomad

Being a digital nomad is the new craze – picture working from a beach while drinking mojitos, as you travel the world working from a laptop. Or working from a hipster cafe sipping on a luscious cappuccino. Sorry to break it to you – it’s not all sunshine and roses.

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Introducing the Reviewshake blog

Hello world! I’m excited to be writing the very first Reviewshake blog post, with many more to come. We’ll use this blog to share our ideas and thoughts about a variety of subjects – all from the lens of an independently owned and operated technology startup. While there is lots

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